Frequently Asked Questions - Animal Health Professionals
How do I purchase myBuddy pet app for my practice?
It is easy to get a licence for your practice. Simply go to our online booking page, sign-up, select your subscription level (Standard or Premium) and process the online payment with a credit card. You will receive an email confirmation including your dedicated clinic code as well as the documents to assist you with promotion and marketing of the app to your clients.
How much training will my team need?
myBuddy pet app (c) integrates with the majority of Practice Management Systems (PMS). Our interface is simple to use meaning that your team will quickly be able to reply to customer queries. When you sign up to myBuddy pet app (c) your staff receive access to numerous tutorials available on our website. Our tutorials cover all topics needed and answer most questions. If your questions aren't answered we have a dedicated client support service.
SEE LIST OF PMS
Is there a minimum contract?
Yes. Your myBuddy pet app subscription lasts for a minimum of a year, but you can pay in monthly installments. At the end of the first year, you may cancel your subscription. If you don't cancel your subsciption will be renewed.
What support is available?
myBuddy pet app (c) has dedicated support for both Pet Parents, vet clinics and vet health care professionals. Pet Parents can email firstname.lastname@example.org Vet Clinics and health care professionals can email email@example.com or calling our office on 0033 555 324170 (line open Monday to Friday from 9am to 5pm).
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How can I chat to my customers who use the app?
As soon as your customers have added your unique clinic code to their app you will be able to connect with them. Your myBuddy dashboard shows you how many of your clients are connected via the app. Once connected you can approve their appointment requests, reply to their orders, update them on their pets treatment plan, send reminders and share health notes.
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Will my customers really use an app to book appointments?
77% of Americans currently own a smartphone and, on average, looks at it every 6 minutes. This fast growing tendency means using a dedicated app for the pets of the family is now expected by Pet Parents. MyBuddy petapp (c) is comprehensive and includes numerous features such as "appointment request". Consumers already use similar systems for doctor and dentist appointments and are looking for the same level of care and ease for their pets. It is convenient for Pet Parents, and a great time saver. Soon, the only phone calls you receive will be for emergencies. MyBuddy petapp allows Pet Parents to add notes and pictures to the appointment request. This is a fantastic advantage for Pet Parents looking to obtain a qualified appointment from their vet.
Read the case study
How will myBuddy pet app (c) use my customer data?
The usage of personal data is highly regulated. No personal data can be exchanged or shared with anyone and all our data is securely stored. We do not share your clients data with third parties. Only aggregated data is used to analyse market trends. These type of analytics may be used at some point. Our aim is to use our aggregated data responsibly to better inform vets, healthcare professionals and Pet Parents on pet care. Smart data use and management enables us keep the cost low for both vets and Pet Parents.
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What systems do you integrate with?
myBuddy pet app (c) integrates with the majority of Practice Management Systems (PMS). Our interface is simple to use meaning that your team will quickly be able to reply to customer queries.
See list of PMS
Will I have time to manage myBuddy pet app (c) queries?
Because you are not dealing with phone calls your staff will be able to respond to enquiries and appointment requests during 'low' periods of the working day. Also as myBuddy pet app (c) integrates into most Practice Management Systems, it is easy to reply to enquiries and confirm appointments.
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What happens if my customers don't use myBuddy pet app (c)?
We help you to promote myBuddy pet app (c) so that the maximum number of your customers download and use the app. Also, we are able to track usage of all app users and should stheir usage drop, we have a number of strategies to remind them of all the great features. This will get them back using the app on a regular basis.
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Can I advertise with myBuddy pet app (c)?
Our Premium license allows you to create "news" which is published in the central banner of myBuddy pet app (c). Our detailed targeting options mean publications will only show to clients you select. For example, only dog owners or Pet Parents of specific breeds or with pets of a certain age. This precise target marketing tool is included in the back-office system. You have control over your promotions for both products and services. There are limitless possibilities for seasonal promotions and offers with in app advertising.
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How do my clients register with my practice using myBuddy pet app (c)?
Simply give your clients the unique code dedicated to your practice. Pet Parents then enter your code in the app, in the 'my vet' section, and the system synchronises their app with your back-office. When integrated with the Practice Management Software (PMS), they can reconcile their pet's entry and validate it. When they do this all data shared between the PMS and myBuddy pet app's back office will be visible on their app.
See how app users add your clinic code
What marketing support will I receive from myBuddy pet app (c)?
Once registered with myBuddy pet app (c) you will receive a confirmation email with your login and password. In parallel, Medi-Productions will send you 500 leaflets for your clinic showing your unique code as well as 2 posters to promote myBuddy pet app (c) within your clinic. We will also help you to promote myBuddy pet app (c) on your Facebook page either by posting on your behalf or by providing a set of optimised images. Finally, we will create an email campaign for all your clients, to quickly and efficiently gain a large number of app downloads and immediate usage.
Will myBuddy pet app (c) users be targeted for ads?
It is possible that certain ads and messages will be targeted to Parents of certain types of pet. For example, an ad relevant to an emerging treatment for old dogs over a certain weight. However the pet owners personal data will not be shared with any other party.
Watch a myBuddy pet app(c) demo
I sell food and pet accessories, how is myBuddy pet app (c)
relevant to my business?
You can run a sponsored "news" article. This can be highly targeted so that you reach the right audience. You can contact us to find out more about our advertising solutions. Our advertising analytics will report the number of clicks for each ad as well as the number of impressions. This means you can easily calculate the return on your marketing spend.